Customer Service Information

To email Customer Service : Click Here

Call Customer Service at 888.300.5139

Monday - Friday

9am - 5pm Eastern Standard Time

Please have the order date, order number and " Ship To " name available when calling.

Please allow 5 - 7 business days for product delivery.

Returns Policy and Procedure

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. Once the Return Authorization Number is acquired, you have 30 days to return the item(s). All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a 10% restocking fee, with exceptions listed below in the Restocking Fee Breakdown list. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customers expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

1 - Read and agree to the Returns Policy and Procedure above.
2 - Call 888.300.5139 8-5 Eastern
3 - Please have your order confirmation ready; we will need your order number and the Item ID number of the product you wish to return.

Refused Orders

Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus the appropriate restocking fee below. The credit will be issued once the item has been returned to us and after inspection by our return specialists.

	Restocking Fee Breakdown:
	20% Fee
Pet Beds	Dog Houses	Pet Ramps
Pet Gates	Doggie Dooley	Crates and Kennels
Booster Bath	Exercise Pens	Pet Strollers

10% Fee

All products not listed above are subject to a 10% restocking fee.